IT Infrastructure and Services
The call center and technology services industry requires a great deal of support for the technology component in these kind of companies. Hence, the importance of having the availability of technology vendors and service providers which meets the needs for this industry.
The vendors/providers for technology may include the following products/services:
- IT equipment, such as computers and servers.
- Network gear.
- Infrastructure for data centers.
- Maintenance and support.
In Honduras, there are different providers for IT equipment. This equipment may include computers for desktop workstations in different footprints (mini tower, desktop, small form factor, thin clients), and laptop computers as well. In addition, there are vendors specialized in server configuration and installation. Some brands that are distributed include Dell, HP, Lenovo, and Cisco.
We also may find different shops to provide for physical network installations and network gear to enable business communications. There providers for copper and optical fiber installations, either for LAN or WAN networks. These same providers usually sell the network gear, such as switches, routers, wireless access points, PBX, telephones, headsets, among many other network equipment that may be used in the company. There are several brands distributed in the country, including Cisco, Fortinet, Watchguard, Alcatel, Avaya, Plantronics, Belden, Leviton, Panduit, to mention some of the options available locally.
For data centers, there are options for infrastructure such as elevated floor, power backup (UPS), electrical installations, air conditioning (CRAC), fire suppression, access control, and monitoring systems. Local engineers, certified by the manufacturers, have successfully installed these systems in several data centers across the country. These systems include brands like Schneider Electric, APC, Liebert, Eaton.
Another important aspect to consider is the availability of technical human talent in Honduras. The vendors not only sell and install the equipment/systems, but also offer contracts for ongoing maintenance and support. The local human talent offers a high-level skill set, ensuring high quality of service in their support for local companies. Also, the vendors make sure the manufacturer’s warranty applies to their installations, facilitating the replacement of parts in case of emergencies.
Honduras has a variety of IT vendors, with different options to meet the IT needs for the companies. Altia Smart City offers a great support for their clients in dealing with IT vendors, making sure the companies can focus on their core business while beginning the new operation in the country.