Thinking at a higher level is not just about making ALTIA Business Park the first and best regional business solution, it is about continuously raising the bar. We are leaders hosting leaders. Meeting the needs of our customers is key to enhance the level of customer satisfaction, the very core of our corporate culture.
Alorica is a worldwide leading provider of customer management outsourcing solutions spanning the entire customer lifecycle. From customer acquisition and sales, to customer care and support, to logistics and fulfillment, Alorica offers a seamless customer experience across all service channels.
Alorica’s award-winning Business Process Outsourcing services span both the Business-to-Consumer (B2C) and Business-to-Business (B2B) sectors across all industries for Fortune 1000 companies. Headquartered in Irvine, Calif. with more than 20,000 employees in 40 domestic, near shore, and offshore customer management centers, Alorica offers the proven industry experience and know-how to provide a total customer management solution.
Traditional outsourcing doesn’t work for startups or growing companies. That’s why we built Partner Hero America: dedicated, remote teams, completely integrated into our client’s company culture and processes.
We design and build our own solutions, integrate them with leading partner products, and use technology as a competitive advantage.
Ever since their foundation in 2002, Apex America has become an indisputable standard bearer in the Customer Care & Contact Center industry in Latin America, reaching the preferred vendor qualification of our clients in Argentina, Latin America and in the USA. Our passion for excellence has allowed us to successfully comply with their most challenging requirements in terms of performance.
Our network of service centers, situated in strategic locations of the Southern Cone and Central America, was specially designed to deliver high, medium and low complexity services to industries with different business dynamics. At the same time, Apex America offers customers the perfect equation to optimize quality, cost and performance.
APL & APL Logistics are part of NOL Group (Neptune Orient Lines), a global company with core businesses in container transportation and service.
APL operates since 1848 and it’s a global company with operations in 140 countries. It’s currently among the Top 10 operators worldwide. APL Logistics operates since 2001 and it’s a logistic company ranked among the top 25 Third Party Logistics operators world wide, operating in 260 locations in 55 countries.
Cargill is an international producer and marketer of food, agricultural, financial and industrial products and services.
Founded in 1865, the privately held company employs 142,000 people in 65 countries. Cargill helps customers succeed through collaboration and innovation, and is committed to sharing its global knowledge and experience to help meet economic, environmental and social challenges wherever it does business.
Citi works tirelessly to serve individuals, communities, institutions and nations. With 200 years of experience meeting the world’s toughest challenges and seizing its greatest opportunities, they strive to create the best outcomes for their clients with financial solutions that are simple, creative and responsible.
An institution connecting over 1,000 cities, 160 countries and millions of people, they are a truly global bank.
Operating since 1987 they are a professional firm specialized in the field of insurance brokerage, offering services such as cost control, risk analysis, designing coverage formats and claims follow-up compensation helping their clients get the best protection at the lowest cost possible.
Ernst & Young is a global leader in assurance, tax, transaction and advisory services. Worldwide, 152,000 people are united by their shared values and an unwavering commitment to quality.
They make a difference by helping their people, clients and wider communities achieve their potential.
Grupo Levanter, is a part of the US based organization Levanter Global that is dedicated to providing Consulting, Strategy, Outsourcing and Operations Support services.
Levanter is a high growth organization operating a Medical Business Process Outsource BPO operations center in Altia. From this center, Levanter’s Certified Medical Interpreter consultants are providing critical support for doctors and patients across the United States on behalf of one of the premier language services companies.
The Honduran Manufacturers Association is responsible for representing the Honduran manufacturing industry offering its affiliates a range of benefits and services, and contributing to the continuous improvement of its internal and external processes, as well as the projection of the industry nationally and internationally.
We are living a new era where the image of people and institutions is an important value to achieve success in business. Good image surrounded by technological facilities leads to excellence in our objectives.
The Honduran Manufacturers’ Association, a dynamic institution with a clear vision of the future, firmly believes in respecting its image and providing outstanding service for our members; thus, to optimize and upgrade our efforts, we made the decision to attain a new location at Altia Business Park, a technological complex that guarantees this type of image and success.Daniel Facussé, President
KM2 is a pioneer of near shore call center operations with over 10 years of call center management experience in the Caribbean. Their executive management team has built, managed and led some of the largest Account Receivable firms in the United States and Call Centers throughout North America and the Caribbean.
Currently they have operations in Honduras, Saint Lucia, Barbados and Granada.
Plans to develop operations in Honduras were initiated in response to both the needs of KM2’s fortune 500 client base and the continued growth in the market for high quality bilingual services located close to North American markets. The new facility, which includes state of the art technology in a LEED certified building and access to Honduras’s English language skills, will be the company’s fourth location. The new location will allow KM2 Solutions to continue to grow with existing clients and implement new clients and services in a strategic location with modern infrastructure and access to Honduras world class telecommunications infrastructure.
“The opening of KM2 Solutions new San Pedro Sula office is an important step towards realizing our plans for growth and expansion in Central America,” said David Kreiss, President and CEO. “The new office will be the first of many important changes for the company in 2011.”
The new office is expected to generate a heightened level of interest in the high quality contact center services offered by KM2 Solutions to the Financial Services, Automotive, Telecommunications, Billing Services and media industries.
Today, KM2 Solutions provides clients and partners with unparalleled value through commitment to Near Shore Contact Center solutions, long term strategic partnerships and a philosophy that continually seeks tomorrow’s solutions for today’s business needs. We exceed our clients’ expectations.Maggi Williams - Chief Strategy Officer
Pfizer is a company which are committed to applying science and our global resource to improve health and well-being at every stage of life. We strive to provide access to safe, effective and affordable medicines and related health care services to the people who need them.
We have a leading portfolio of products and medicines that support wellness and prevention, as well as treatment and cures for diseases across a broad range of therapeutic areas; and we have an industry-leading pipeline of promising new products that have the potential to challenge some of the most feared diseases of our time, like Alzheimer’s disease and cancer.
San Services S. de R.L. is a cutting edge web development company offering skilled, professional and creative services in Web Design, Software Development, E-marketing, SEO, Social Media, Network Operation Support, Graphic Design and Call Center Operations to a variety of clients in multiple industries.
Serve5ive is a unique business process outsourcing company built from a necessity to serve our own needs as we sought a higher level of quality within our industry. We took our years as a consumer of nearshore and offshore usage and designed a platform for client success.
As a horizontal BPO we offer unique solutions to the functional needs of our clients. Serve5ive created opportunities for small business to ensure the same competitive advantages utilized by Fortune 500 companies. From bilingual customer service, data processing, and our unique understanding of policy processing for insurance carriers, Serve5ive meets a wealth of business needs.
StarTek is a business process outsourcing (BPO) company dedicated to providing high quality service. For over 20 years, they have been committed to serving the needs of their clients and customers. StarTek is consistently ranked #1 by clients, but just as importantly, ranked #1 by their clients’ customers.
They are a catalyst enabling their clients to earn the J.D. Power & Associates award and other coveted industry quality awards.
StarTek was honored to be the first Global Business Process Outsourcing company to open in Honduras. Altia Business Park played a vital role in our decision to come to San Pedro Sula.
The infrastructure of the park was complete and every need was already built. The facility is extraordinary and has become one of StarTek’s showcase centers.
We couldn’t have opened, hired, or trained our employees without the help of Altia; they have been there for us at every turn and they have played a big part in ensuring a smooth opening for StarTek. We look forward to growing with them over the next few years and partnering with them as an important part of our continued success in Honduras.Brian P. Gray, VP, Latin America
Convergys is a corporation based in Cincinnati, Ohio, that sells customer management and information management products, primarily to large corporations. Customer management products include agent assisted, self-service and care software tailored to the communications, financial services, technology, retail, healthcare and government markets. Information management provides convergent billing and business support system (BSS) products and services including revenue management, product and order management, and customer care management to telecom, utilities, and cable/satellite/broadband service providers. They have approximately 130,000 employees across 31 countries.
ZERO VARIANCE is the industry’s largest dedicated provider of quality, compliance, and performance assurance services.
ZERO VARIANCE services, designed to provide custom crafted solutions delivering assured integrity, improved program performance, and brand experience are utilized by an ever growing number of top Fortune 100 corporations who place a premium on results without exposure.
ZERO VARIANCE is the industry’s largest dedicated provider of quality, compliance, and performance assurance services. As a Virginia corporation with Operational Headquarters in Minnesota US and Córdoba Argentina, Zero Variance wanted to open new horizons to continue expanding and developing its services.
Honduras was the best option and Altia Business Park helped us to achieve our objective efficiently. In less than a month we opened the Company’s newest branch in Honduras and Altia’s consistent support was crucial. They provided us legal consulting regarding the new opening and started working in the initial selection process of our staff. Altia Offices are an expression of technology efficiency and qualified human recourses.Federico Gattino, Managing Director
Founded in 2005, Allied Global is a contact center and BPO company that serves the Americas. Privately held and financially stable, Allied Global has grown from 50 seats to more than 4,300 and over 6,000 employees in four countries providing services in several languages.
The company provides inbound customer care services and inbound/outbound sales for many US and Latin-American companies serving millions of customer calls or emails in reference to product and service questions, technical support, problem solving, order and reservation transactions, and, survey and lead generation services.
Our company aims to provide services in all matters relating to financial audits and tax advisory tax and customs areas, and generally in any other lawful activity that is related to exercise the core business, working on the continuous improvement of management organizations and companies, providing solutions and benefits to them as we are a reliable and secure entity because we have a team of highly qualified in areas related to financial, tax, customs, legal and IT.