Prospective investors essentially focus on two aspects of the labor market when it comes to human resources: the availability and cost of qualified manpower.
Honduras’ universities graduate a variety of disciplines every year. With steady population growth and an even faster growth in college graduation rates over the preceding few years, that figure will continue to expand.
Moreover, with unofficial unemployment rates approaching 47% in Honduras, all too many of these graduates are not currently finding meaningful employment. The primary labor pool for contact center services comes from Arts and Math & Science graduates, while labor for technical help desk services usually come from the pool of Science or Engineering graduates.
COUNTRY COMPARISON AVERAGE AGENT SALARY PER YEAR
Low Labor Costs
Honduras may well be the most favorable destination for bilingual skill sets in the region in terms of quality and size. Honduras also has among the lowest human resource costs.
Qualified Labor Pool
The macroeconomic indicators are favorable for Honduran workers. Educational enrollment per capita surpasses a number of regional competitors, and with services making up more than 50% of Honduras’ economic output; Hondurans are clearly oriented toward a services economy. Hondurans would also appear to be technology savvy, with higher fixed/mobile line penetration and Internet usage penetration per capita than their regional counterparts.
The Honduran workforce has a well-established reputation as hard working and productive. By all accounts, the Honduran Spanish accent is relatively neutral, a factor attractive to BPO and call center investors seeking to serve regional markets and Hispanic populations in US and European markets. Additionally, Honduras has the largest number of English speaking schools in the region (over 820) and hence has a relatively large population of true bilingual workers. This makes it especially attractive for the US market.