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English-language capacity. Highly competitive costs. Multi-city delivery. The convenience of nearshore accessibility.Combined, these features are the hallmark of successful outsourcing. Remarkably, Altia Smart City in Honduras offers these features and more for clients seeking world-class service delivery.

A country’s real economic motor is its people’s productivity. In Honduras important steps have been taken to prepare its talent pool to engage in new lines of business and today one of its greatest strengths is its labor force availability and quality.

The true economic engine of a country is the productivity of its people. In Honduras, important steps have been taken to prepare its source of talent, and to allow it to enter new lines of business.

Free trade zones have long been a more than attractive destination for entrepreneurs around the world. Offering low taxes, a strategic location in the heart of emerging markets, and a government committed to fostering and supporting business, it’s not hard to understand why.

Since the mid 90s, nearshoring, a business approach in which a third-party company provides specific services from another geographic location that is relatively close to the company’s area, has been a growing strategy to reduce operating costs for business.

Certain key elements that will define successful customer experience management in the wake of the COVID-19 pandemic are already evident. Strong English-language capacity is a must, not just for US end-users but also for those in Britain and elsewhere. Multi-city delivery will be critical as a means of balancing work volumes between sites, should a pandemic or natural disaster threaten business continuity.